FAQ

The offer is meant for guests who stay at least one overnight in a hotel, hostel or campsite. The ticket is valid until midnight of the check-out day.

The Ticino Ticket cannot be purchased. The only way to obtain it is to stay in either a hotel a youth hostel or in a camping site of the region.

Yes, when you check in, your host will print out a copy of your Ticino Ticket. It will have the same validity and advantages as the digital one.

The data collected by partners and tourist attractions when issuing the Ticino Ticket will be used for statistical purposes only and remain anonymous.  By indicating your e-mail adress, you agree to receive tourist information by Ticino Turismo.
Personal Data collected for the following purposes and using the following services: ticino.ch/privacy

A digital Ticino Ticket is generated for each person, aged 6 years and over, staying in Ticino. All tickets can be viewed and compared by the person who made the booking under a single ticketset.

The contact person can share the digital Ticino Ticket with the other members of the group, inviting them to fill it in themselves. In this way, each member can have the digital ticket available on their smartphone during their stay.

In addition to the regular public transportation system of the Community Arcobaleno (which includes trains, busses and postal busses), several cable car/funicular companies and other tourist attractions offer a discount to the Ticino Ticket holders.

No. The Ticino Ticket is valid within the area embraced in the Arcobaleno Community only.

Yes, they offer a 20% reduction on the daily card (adults)

At this LINK you will be directed to the landing page with the information on the Arcobaleno Passes & tickets as well as the description of the areas of validity.

The Ticino Ticket is issued upon arrival at the check in. After you have checked-in you are free to use it immediately.

Yes, they will both receive a Ticino Ticket if they stay in one of the 3 structures included in the project (hotels, youth hostel or campings).

No. For trains and bus rides reserved for special events you will need the corresponding special ticket. The Ticino Ticket is not accepted for such occasions.

Yes, you can travel 1st class with a Ticino Ticket if you own a change class ticket.

No, the Ticino Ticket is not refundable.

Groups of more than 10 persons are required to book their trip with the relevant transport companies at least two working days in advance. The companies are not obliged to accept bookings.
Classes and groups of young people (e.g. scouts) must be accompanied by a responsible supervisor (aged 16 years or over).
Bookings do not guarantee a seat for the journey. The Ticino Ticket guarantees carriage only, not seating.
If all seats are filled but the carrier still has permitted capacity for standing passengers, the group may still travel together. If the carrier has reached its maximum permitted capacity, passengers will be refused permission to board and will be required to wait for the next departure.
Dogs accompanying first-class passengers travelling in a group travel at half the second-class fare.

No, all dogs can travel for free on public transport (CT Arcobaleno) as long as the escorting person owns a Ticino Ticket.

You cannot travel without a valid transport document. You'll have to go back to your hotel and get your Ticino Ticket. Otherwise you need to buy a regular ticket which is not refundable

The transport of bycicles is not included in the Ticino Ticket offers. Please, inform yourself about conditions, additional costs and limitations defined by transport companies.

Here obtainable: terms and conditions only in italian

No, it is not possible to use the Ticino Ticket for the Direct Service.