FAQ

The free offer is valid for guests staying at least one night in the following accommodation facilities

• hotels
• youth hostels
• campsites

The following accommodations are also authorised to offer the Ticino Ticket to their guests upon payment of an ad hoc fee of CHF 2.00 per night and per person (from 14 years of age)

• holiday farms
• huts
• private" accommodation *

* for "private" accommodation, registration for the Ticino Ticket project is only possible for "Lear" structures. 

In this case, the Ticino Ticket is offered to "Lear" structures, i.e. to those accommodations

• from 7 persons, 
• rented for more than 90 days per year, for which, in view of the above, the scope is considered valid and therefore 
• in possession of a "Management Authorisation for Establishment with Accommodation" issued by the Authorisation, Commerce and Games Service (Administrative Police).

For all authorised establishments, the Ticino Ticket is valid from check-in (and not before) until midnight on the day of check-out.

The Ticino Ticket cannot be purchased. The only way to obtain it is to stay in either a hotel a youth hostel or in a camping site of the region.

No, the MIGROS voucher received during my stay in 2023 can only be used until 31.12.2023.

Yes, when you check in, your host will print out a copy of your Ticino Ticket. It will have the same validity and advantages as the digital one.

The data collected by partners and tourist attractions when issuing the Ticino Ticket will be used for statistical purposes only and remain anonymous.  By indicating your e-mail adress, you agree to receive tourist information by Ticino Turismo.
Personal Data collected for the following purposes and using the following services: ticino.ch/privacy

No, a digital Ticino Ticket is generated for each person, aged 6 and over, staying at one of the partner establishments.

In addition to the regular public transportation system of the Community Arcobaleno (which includes trains, busses and postal busses), several cable car/funicular companies and other tourist attractions offer a discount to the Ticino Ticket holders, more info at ticino.ch/partner.

No. The Ticino Ticket is valid within the area embraced in the Arcobaleno Community only.

Yes, through a 20% reduction on the purchase of a day pass (adults) only.

Yes, they will both receive a Ticino Ticket if they stay in one of the 3 structures included in the project (hotels, youth hostel or campings).

Yes, you can travel 1st class with a Ticino Ticket if you own a change class ticket.

No, the Ticino Ticket is not refundable.

Groups of more than 10 persons are required to book their trip with the relevant transport companies at least two working days in advance. The companies are not obliged to accept bookings.
Classes and groups of young people (e.g. scouts) must be accompanied by a responsible supervisor (aged 16 years or over).
Bookings do not guarantee a seat for the journey. The Ticino Ticket guarantees carriage only, not seating.
If all seats are filled but the carrier still has permitted capacity for standing passengers, the group may still travel together. If the carrier has reached its maximum permitted capacity, passengers will be refused permission to board and will be required to wait for the next departure.
Dogs accompanying first-class passengers travelling in a group travel at half the second-class fare.

No, all dogs can travel for free on public transport (CT Arcobaleno) as long as the escorting person owns a Ticino Ticket.

You have two options: return to your hotel and take your smartphone with the Ticino Ticket or pay for your ticket without the possibility of a refund.

The transport of bycicles is not included in the Ticino Ticket offers. Please, inform yourself about conditions, additional costs and limitations defined by transport companies.

Here obtainable: terms and conditions only in italian

No, it is not possible to use the Ticino Ticket for the Direct Service.