FAQ
Ticino Ticket
Frequently Asked Questions
The answers to your questions
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WHO IS ENTITLED TO RECEIVE THE TICINO TICKET?
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The free offer is available to guests (aged 6 and above) who stay at least one night in the following types of accommodation:
- hotels
- youth hostels
- campsites
The following types of accommodation are also authorized to offer the Ticino Ticket to their guests, provided that a specific surcharge of CHF 2.50 per night and per person (aged 14 and above) is applied:- Mountain huts
- Private” accommodations
For these accommodations, participation in the Ticino Ticket project is subject to specific regulations. Therefore, we recommend that you contact your chosen establishment directly, prior to booking, to ensure you can obtain the Ticino Ticket.
For all authorized accommodations, the Ticino Ticket is valid starting from check-in (and not before) until midnight on the day of check-out.
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In case someone is not entitled to receive it, can he/she buy it?
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The Ticino Ticket cannot be purchased. The only way to obtain it is to stay in either a hotel a youth hostel or in a camping site of the region.
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IF YOU DO NOT HAVE A SMARTPHONE OR AN E-MAIL ADDRESS, CAN YOU ALSO GET THE TICINO TICKET
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Yes, when you check in, your host will print out a copy of your Ticino Ticket. It will have the same validity and advantages as the digital one.
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How will my personal data be preserved and what use will be made of it?
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The data collected by partners and tourist attractions when issuing the Ticino Ticket will be used for statistical purposes only and remain anonymous. By indicating your e-mail adress, you agree to receive tourist information by Ticino Turismo.
Personal Data collected for the following purposes and using the following services: ticino.ch/privacy
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IS THE DIGITAL TICINO TICKET VALID FOR THE WHOLE GROUP OR THE WHOLE FAMILY?
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No, a digital Ticino Ticket is generated for each person, aged 6 and over, staying at one of the partner establishments.
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In addition to the public transport, does the Ticino Ticket also include discounts on other touristic attractions such as cable cars or funiculars?
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In addition to the regular public transportation system of the Community Arcobaleno (which includes trains, busses and postal busses), several cable car/funicular companies and other tourist attractions offer a discount to the Ticino Ticket holders, more info at ticino.ch/partner.
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CAN I USE THE TICKET TO TRAVEL OUTSIDE THE CANTON, E.G. TO ITALY?
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No. The Ticino Ticket is valid within the area embraced in the Arcobaleno Community only.
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IS NAVIGATION ON LAKE MAGGIORE (SWISS BASIN) INCLUDED IN THE TICINO TICKET?
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Yes, the route SNL Boat Line 351 Locarno – Tenero – Magadino is free thanks to the Ticino Ticket.
You can navigate the rest of the Swiss basin of Lake Maggiore with a 20% discount, but only when purchasing a day pass (adults).
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IS NAVIGATION ON LAKE LUGANO (SWISS BASIN) INCLUDED IN THE TICINO TICKET?
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Thanks to the Ticino Ticket, you can navigate the Swiss basin of Lake Lugano with a 20% discount, but only when purchasing a day pass (adults).
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The Ticino Ticket is issued for 2nd class. Can I have a seat in 1st class anyway?
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You may only travel first class if you hold a change of class ticket.
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Can I request a refund if I use the Ticino Ticket only once or even not at all?
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No, the Ticino Ticket is not refundable.
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We are a group of 12 people and would like to visit one of Ticino’s valleys. What do we need to do? / Is the Ticino Ticket also valid for groups?
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Groups of more than 10 persons are required to book their trip with the relevant transport companies at least two working days in advance. The companies are not obliged to accept bookings.
Classes and groups of young people (e.g. scouts) must be accompanied by a responsible supervisor (aged 16 years or over).
Bookings do not guarantee a seat for the journey. The Ticino Ticket guarantees carriage only, not seating.
If all seats are filled but the carrier still has permitted capacity for standing passengers, the group may still travel together. If the carrier has reached its maximum permitted capacity, passengers will be refused permission to board and will be required to wait for the next departure.
Dogs accompanying first-class passengers travelling in a group travel at half the second-class fare.
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I have a wonderful labrador that keeps me company during my vacation in Switzerland. Do I need to pay for him to travel together by public transport?
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No, all dogs can travel for free on public transport (CT Arcobaleno) as long as the escorting person owns a Ticino Ticket.
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I am a tourist staying in Ticino for holidays and I forgot my Ticino Ticket at the hotel. Despite this, can I still travel by bus and by train and simply communicate the name of my hotel?
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You have two options: return to your hotel and take your smartphone with the Ticino Ticket or pay for your ticket without the possibility of a refund.
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IS THE TRANSPORT OF MY BIKE FREE OF CHARGE SINCE I HAVE THE TICINO TICKET?
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The transport of bycicles is not included in the Ticino Ticket offers. Please, inform yourself about conditions, additional costs and limitations defined by transport companies.
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Where can I find the terms and conditions of the Ticino Ticket?
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Here obtainable: terms and conditions only in italian
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Can I combine the Ticino Ticket with the Direct Service?
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No, it is not possible to use the Ticino Ticket for the Direct Service.
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